The username is included in the opening e-mail. You will receive a one-time only password separately. also by e-mail. Upon your first visit to the website you will be asked to choose a new password.

For your own security it is better if you log out afterwards, especially if you leave your computer unattended. You can do so by clicking the ‘Logout’ button on the top right of the page, after which you will return to the homepage. The system will automatically log you out if you are inactive for 20 minutes in the secure section of the website. If you then wish to continue, you will have to log in again.

If you have lost both your username and your password, please contact the Mijn Pensioen customer service. Call 0800 645 67 36. Our staff are at your disposal from Monday through Friday from 8.30 a.m. to 5.00 p.m. They will retrieve your username and create a new password. The login credentials will be sent to you by email or post.

If you have lost your username, you can request it again. Click on ‘Log in’ at the top of the website. On the login screen below the entry fields, there is a ‘Forgot your username?’ link. You can request your username by answering a number of control questions. Have you given us permission to send you email? Your username will then be sent to you immediately.

Would you prefer not to receive email? We will then send the username to your correspondence address, or to your home address that is registered with us. You can also call the Mijn Pensioen customer service on 0800 645 67 36. Our staff will then send you the username by email or post. The customer service can be contacted from Monday through Friday from 8.30 a.m. to 5.00 p.m.

If you have forgotten your password, you can request a new password in the login screen (home > login participant) via the ‘I forgot my password’ link. After answering a number of control questions, a new password will be created for you. Alternatively you can contact the Customer Service of My Pension, via 0800-645 6736 from Monday to Friday from 8.30 a.m. to 5.00 p.m. From abroad you can call +31 70 379 1001. They can send you your password.

A typing error is easily made when entering the password. You can therefore make two new attempts to log in, but please check your username first. If you enter the wrong password at the third attempt, your account will automatically be blocked. You can immediately request a new password. On the login screen below the entry fields, there is a ‘I forgot my password’ link. After answering a number of control questions, you will receive a new password.

You will receive a new password directly by email if you have given us permission to communicate digitally with you. If you have not done this, the password will be sent to the address we have on record. You can also contact the Customer Service of My Pension to unblock your account and request a new password. You can reach the Customer Service of My Pension, via 0800-645 6736 from Monday to Friday from 8.30 a.m. to 5.00 p.m. From abroad you can call +31 70 379 1001.

You can change your password after you log in. Go to 'Data' and select ‘Settings’. Your new password has been changed as soon as this is confirmed on the screen. It is important you choose a password that others cannot guess and that you keep the password a secret. In order to help you choose a strong password, it has to comply with a few rules. The password must be between 8 and 60 characters long and contains a combination of (capital) letters and numbers. When entering your password, an indication is given of how secure the password is, shown by the length of the bar below the password you enter. The most secure password is a combination as described above, in which case the bar will turn green.

The mail with the new password may have ended up in the junk e-mail folder. Check whether the e-mail is there. It is also possible that the e-mail is not accepted by your firewall settings. Adjust the firewall settings. Alternatively, you can change the e-mail address to a private e-mail address.

Your username is fixed. It cannot be changed.

You can change your personal question and the answer to it yourself. Log in to the website and go to ‘Data’. Choose ‘Settings'. You can now change your personal question and the answer to it. Select one of the standard questions or create your own question. Then state what the answer to the question is. Subsequently confirm your choice on the screen. Your personal question and answer have now been changed.

We strive to help you without any errors. In the unlikely event of a malfunction or error, please report this to the Customer Service of My Pension, via 0800-645 6736 from Monday to Friday from 8.30 a.m. to 5.00 p.m. From abroad you can call +31 70 379 1001. They will make a note of your report and pass it on to technical support. We will remedy malfunctions and/or error messages as soon as possible.

In order for the website to function optimally, it is necessary you allow the website to store cookies. In the settings of your browser you can indicate if you allow cookies of the website to be stored. If this is not allowed, you may experience problems logging in to the website.

More information about the complaints procedure and processing periods can be found on the page Complaints.

You can contact us via info@mijnpensioen.nnip.com. We will then work with you to find a suitable solution.
You can also contact our data protection officer via info@mijnpensioen.nnip.com.
You are also entitled to file a complaint with the Dutch Data Protection Authority.

We do our utmost to give you the best possible service. If nevertheless you have a complaint about our services, we will make every effort to resolve your complaint. If you want to file a compliant, you can send us an e-mail. Please mention your name, e-mail address and a telephone number. You can also send a letter to:

Goldman Sachs Asset Management B.V.
Complaints commission My Pension
Location HP A.03.018
P.O. Box 90470
2509 LL The Hague

Upon receipt of your written complaint you will receive an acknowledgment within 5 working days and we will deal with your compliant.

We seek the best solution for every complaint. Nevertheless, it is possible that you are not satisfied with the solution offered by the Complaints Committee. You can then contact the Pensions Ombudsman. The Pensions Ombudsman is an independent institution that deals with complaints and disputes on the execution of a pension scheme. This must be done in writing to the following address:

Pensions Ombudsman
Postbus 93560
2509 AN Den Haag

We may process personal data of all persons who use our services via the participant portal. Further information can be found in the privacy statement.

Mijn Pensioen collects, in any case, the following personal data: name, gender, date of birth, address, place of residence, email address, telephone number and Social Security Number. Further information can be found in the privacy statement.

We ask you for personal data that we need to carry out the agreement and to fulfil statutory obligations. Further information can be found in the privacy statement.

We obtain most of your personal data from your pension fund. Further information can be found in the privacy statement.

We provide your personal data only if that is necessary in order to carry out the agreement or if it is required by law to provide your data. We provide your personal data – only if we have one of the reasons mentioned above – to the following parties:

• our staff, as far as they need this data for their work;
• companies to whom we outsource activities;
• your employer or a similar organisation, in the case of a collective agreement;
• public services, such as supervisory authorities or the police, if we are required by law to do so.

Further information can be found in the privacy statement.

We keep your personal data as long as necessary during the contract. After termination of the contract, the personal data is still kept for a period of seven years on the basis of statutory obligations. Further information can be found in the privacy statement.

Information about keeping personal data from telephone calls and emails can be found in the privacy statement.

You may request access to the personal data that FitVermogen processes about you. You may also object to the processing of your personal data. Further information can be found in the privacy statement.

You are entitled to have your personal data changed if it is not correct and to have your personal data deleted if your personal data is unlawfully processed. There are certain cases in which we are unable to comply with your request.

Further information can be found in the privacy statement.

You can contact us via info@mijnpensioen.nnip.com. We will then work with you to find a suitable solution.
You can also contact our data protection officer via info@mijnpensioen.nnip.com.
You are also entitled to file a complaint with the Dutch Data Protection Authority.

The personal data of participants of Mijn Pensioen is not processed outside the EU at present. Due to the increase of cloud services, there is a chance that some personal data may be processed at any moment outside the EU. If such is the case, we ensure that the same protection applies to this data as also applicable in the EU.

Yes. On the basis of the General Data Protection Regulation (GDPR), all data breaches must be reported to the Dutch Data Protection Authority, unless it is unlikely that the data breach will result in a risk for the rights and freedoms of the data subject.

Under the GDPR, Mijn Pensioen has its own independent obligation to communicate to you a possible data breach, without undue delay, where it has been established that you run a high risk as a result.

Yes, NNIP, the fund manager for Mijn Pensioen, has appointed a data protection officer. You can reach our data protection officer (DPO) via dpo@nnip.com.