When can you expect an answer?
Upon receipt of your complaint you will receive an acknowledgement within 5 working days and we will deal with your complaint in close consultation with your pension fund.
Not satisfied?
Are you - in spite of our efforts - not satisfied with the resolution of your complaint? In that case, please contact the Mijn Pensioen Complaints Committee. You must submit your complaint in writing to the Complaints Committee within four weeks of being informed of the decision. Please include the following information in your letter: name, address, phone number where you can be reached during the day, account number, complaint registration number and a description of the complaint. If necessary, include (copies of) documents that are relevant to your complaint. You can send your notice of objection to:
Goldman Sachs Asset Management B.V.
Complaints Commission My Pension
Prinses Beatrixlaan 35
2595 AK The Hague
The Complaints Committee may instigate a further investigation of the facts. In that case you may have the opportunity to verbally explain your complaint. It is possible that you will be given the opportunity to explain your point of view to the Complaints Committee in more detail.
The Complaints Committee strives to give an opinion within two months of receipt of the notice of objection.
Appeal to the Pensions Ombudsman
If you are not in agreement with the decision of the Complaints Committee, you can contact the Pensions Ombudsman.
The address is:
Pensions Ombudsman
Postbus 93560
2509 AN The Hague